We want to look after you sincerely and fairly, on the principle of “returns are accepted for defects, items not as described, incomplete orders or the wrong item”

1. When returns / exchanges are accepted
– Please tell us within 7 days of receiving the product, with clear evidence (please keep an unboxing video or photos showing the outer and inner box, the label and the shipping label)
1) Returns / exchanges are accepted in these cases
– The product was damaged in transit / has a manufacturing defect
– You received the wrong model / wrong item / not the full quantity
– The product is not as stated on the product page (significantly not as described)
2) Return shipping cost
– We pay all of it in the cases above

2. When returns / exchanges are “not accepted”
To keep our products safe and hygienic, returns and exchanges are “not accepted in any of the following cases”:
– Change of mind / did not like the scent / ordered the wrong model or scent / personal dissatisfaction
– The product has been opened and used
– Some promotional items / free gifts / clearance items (if any, this is stated on the promotion page)

3. Condition of returned products (only when the return conditions are met)
– Return the product with its “box / accessories / free gifts”, as close as possible to the condition you received them in
– Pack it securely to reduce damage in transit
We reserve the right to refuse a return that does not meet the conditions or is reported after the deadline

4. How to request a return / claim
1) ติดต่อเราที่ อีเมล: service@amouriq.co.th ไลน์ @amouriq ภายใน 7 วันนับจากวันรับของ พร้อมแนบหลักฐาน (วิดีโอ/ภาพถ่าย)
2) Our team checks and tells you the result within 1–3 business days, with how to send the product back
3) Once the product is back at our warehouse and checked, we issue the **refund** as described below

5. Refund method and time
– Refunds go back through the “original payment channel” (such as bank transfer / card) within 7–14 business days after the returned product is received and checked (timing may depend on the bank or payment provider), and we confirm by email
– The original shipping cost is not refunded (if any)

Important note on consumer law (Thailand)
– This policy is made to be clear and transparent, and does not take away consumers’ basic rights under the relevant Thai laws
– The company reserves the right to change or update these conditions as appropriate without notice, and the company’s decision is final